Professional team providing comprehensive technical support and services
From pre-sales consultation to after-sales service, we provide full support throughout
Professional team providing comprehensive consultation services including product selection, technical solutions, application scenarios, and more.
Providing professional installation guidance, system debugging, parameter optimization, and other technical services.
7×24 hours technical support, rapid response, timely resolution of your issues.
Complete product documentation, user guides, and technical materials
Detailed product specifications, technical parameters, and feature descriptions.
Download ManualsIn-depth technical analysis and application research reports.
Download White PapersQuickly find the answers you need
Whether you encounter any issues in product selection or usage, our technical team will promptly provide professional answers and support. Below are the most frequently asked questions by customers, hoping to help you quickly find answers.
When selecting electrode products, consider the following factors:
Our technical team can provide professional recommendations based on your specific needs.
Our products provide the following warranty services:
Free repair or replacement of products with quality issues during the warranty period.
We provide multiple technical support channels:
We promise to respond to your technical inquiries within 1 business day.
Yes, we provide comprehensive custom development services:
For details, please visit the Custom Services page.
The delivery cycles for different products are as follows:
We support global shipping, specific logistics time depends on the destination.
Supporting software and driver downloads
Professional EEG data acquisition software supporting multiple sampling rates and channel configurations.
Version: v2.5.0
Size: 125 MB
System: Windows 10/11
Drivers for amplifiers and acquisition devices, ensuring normal device operation.
Version: v1.8.2
Size: 45 MB
System: Windows 7/10/11
Powerful EEG data analysis tools supporting multiple analysis algorithms.
Version: v3.1.0
Size: 280 MB
System: Windows/Mac/Linux
Our technical team is always ready to provide support
